A reference colleague related the following anecdote. In the course of teaching a reference workshop she would hold up photos of users, and the attendees would provide a background profile for them. She showed them a photo of an older gentleman in a plaid flannel shirt with his white hair sticking out at odd angles. Every public librarian in attendance identified the user as a homeless man. every academic librarian in the audience saw a professor emeritus.
- Julie Hersberger, "The homeless and information needs and services"